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OUR CONTACT INFORMATIONS
17 rue Chanzy
75011 - PARIS
07 72 22 83 37
Lundi (1/2) : 12 à 20 h
Mardi à vendredi : 10 à 20h
Samedi : 9h30 à 16h30
Dimanche : 14 à 17h
89 rue de l'ouest
75014 - PARIS
Métro Pernety ligne 13
07 52 53 54 35
Lundi : 10 à 17h
Mardi : 10 à 20h
Mercredi : 12 à 20h
Jeudi & vendredi : 10 à 20h
Samedi : 9h30 à 16h30
Institut de Paris
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Version Française English version

Help / FAQ

PURCHASE & ORDER PAYMENT & REFUND DELIVERY & TRACKING ACCOUNT RESISTANCE BAND PROGRAMS OTHERS

PURCHASE & ORDER


To place an order on our ‘I Love My Popotin’ shop is very simple, just:

1. Add one or more products by clicking on the «add to bag» button
2. Go to your bag and optionally add a promotional code
3. Validate your bag by clicking on «Proceed to order»
4. Indicate your billing information and delivery address
5. Select your payment method and confirm

Once your order has been confirmed, you will receive an email confirming your order.
You will be able to consult and follow your orders via the space my account from the menu.
You will have the possibility via this space to modify your information, password, address and to download your exercise programs.


When ordering on our site, once your payment is made, you will be redirected to a page summering your order and you will automatically receive a confirmation email in your personal inbox.
Check in your spams if you do not find the email or go directly in your space «my account» to find all your orders.

It is not possible to modify or cancel your order if it has already been shipped. However, you can contact us directly by phone at 00 337 52 53 54 35 so that our team modifies or cancels your order if it is being processed.

For each order made on our site you will receive a confirmation email, as well as an email containing your downloadable programs and/or your package tracking number (only for france delivery).
Consider checking your spam if you do not receive our emails.

PAYMENT & REFUND


All purchases made on our online shop are payable by card or via Paypal.

Our whole site is protected (small green padlock in your navigation bar) allowing encryption of all data. The payment platform is fully secured and we do not store any information or data related to your payments.

We do not accept bank transfers or cheque as payment method on our e-shop. We only accept checque in our institute of Paris.

We do not make any refund if the item has been recieved or used.

DELIVERY & TRACKING


We ship our parcels via the postal service. Note the tracking number we have sent you by email and go to la Poste website to consult the status of its delivery.
In the event that you have not received any email from us for the shipping of your package, please contact us by email at contact@ilovemypopotin.fr with your name, first name and order number.

As soon as your parcel is shipped, you receive an email directly from us containing the tracking number and the link to follow its delivery status.

Once your order has been processed by our team, you will receive your package within 3 to 13 days depending on the country of destination.

We deliver to metropolitan France (France, Corsica and DOM TOM included) and also abroad in the following countries:
Algeria – Germany – Belgium – Canada – China – Spain – Italy – Israel – Luxembourg – Morocco – Monaco – New Caledonia – Poland – Portugal – United Kingdom – Switzerland – Tunisia – United States.

CUSTOMER ACCOUNT


If you do not have an account yet, you can create a new account when validating your first order.
Alternatively, click the «My Account» tab in the menu and then save.

To go to your personal space, click directly on this link or access it ce lien via the menu.

To modify the information of your personal account, log on your space by clicking here. You can edit the following information:

  • Billing address
  • Delivery address
  • Name
  • First Name
  • Email
  • Password

Your login ID is your email address, then go to «my account» and click on the link «lost password?» in order to receive an email resetting your password.

If you can no longer log in due to a forgotten ID, go to «my account» page to reset your password. If you do not receive the password resetting email, we invite you to contact us so that we verify your information or otherwise simply create a new account.

RESISTANCE BAND


En France bien sûr, il est important pour nous de valoriser le “fabriqué en France” nous faisons travailler environ 15 personnes grâce à la production de nos élastiques.

You can wash it in cold water but do not let it bath in water. Never put it in the washing machine.

Yes, our resistance bands are unique because their composition is different. Indeed, we have changed the composition to improve their resistance to the gluteus muscle. There is also a large central band for more exercises.

Yes of course, our resistance band can be used for all the muscles of the body like the thighs, glutes, arms, abdominals … Vary the exercises and positions to work the whole of your body.

If you are beginners, we recommend our 15kg resistance band. It will allow you to get results very quickly along with our fitness programs. You can move the handles closer for an increased difficulty of around 5 kg (11 lbs).
For the more sporty of you, we have specially designed the unique 20 kg fitness resistance band, even more powerful for more result.

PROGRAMS


You will receive your programs directly in the finalizated order email, you can download them by clicking on the title of the program. You can also find and download all your programs in the « my account » section of the website.

Our programs are in PDF format, once downloaded, simply open it and then click on the printer icon or via the menu File -> Print.

All our programs are in PDF format, downloadable directly via email or via your space my account.
Depending on the available stocks, you can get a paper version program directly in our institute of Paris.

OTHERS


You want to help us promote our products and services, or do a test. If you have an account on social networks (YouTube, Instagram, SnapChat …) and you wish to propose a partnership, you can contact Solène : contact@ilovemypopotin.fr


If you want to write a review, do an interview or get information, do not hesitate to contact us directly at contact@ilovemypopotin.fr or by phone at 00 337 52 53 54 35


For an exchange of links, promotions, product placement or any other partnership, please contact us at contact@ilovemypopotin.fr or by phone at 07 52 53 54 35

You cannot find the answer to your question or need more information ?

Help / FAQ • I Love My Popotin